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Warranty Policy for qPCR Instruments


 

Requirements for Warranty Coverage

This warranty applies only if customer has registered the product with Quantabio pursuant to the registration instructions accompanying the instrument within 90 days of receiving the instrument.
A proof of purchase that indicates the date of purchase is required in order to register.

A proof of purchase should be an invoice or paid receipt showing the following information and uploaded via our Q registration page:

  • Date of Purchase
  • Unit and Part Number
  • Distributor (where purchased)
  • Purchase amount

accepted file formats are: PDF, PNG, JPEG.

 

What is Covered

This warranty covers any defects in material and workmanship with the exceptions stated below.

 

How Long Coverage Lasts

This warranty runs for TWO (2) YEARS from the warranty start date (“Warranty Period”).
The warranty start date is from the date of the customer invoice.

 

What is Not Covered

This warranty does not cover damage due to improper use or mistreatment of the instrument (please refer to the Safety Information Sheet and User Manual provided with each instrument). The warranty is limited only to any internal damage of the Q instrument. This warranty does not cover fading or discoloration caused by exposure to sunlight or chemicals.

 

What We Will Do

Quantabio will send a replacement instrument for any instrument that proves to be manufacture defective within the coverage of the Warranty Period.
At Quantabio’s discretion, the replacement instrument will be either a new or refurbished instrument.

 

Extended Warranty

Quantabio offers a 1 year extended warranty for purchase. If you are interested, please contact your local sales rep for details.

Product Finder

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