Overview

Quantabio (part of QIAGEN Group) is a leading provider of advanced DNA and RNA amplification reagents for the most demanding molecular testing applications in applied, translational, and life science research.

The Quantabio team leverages decades of experience in developing pioneering amplification technologies to deliver cutting-edge products to researchers focused on critical cloning, PCR, qPCR and Next-Generation Sequencing (NGS) based applications.

Based in Beverly, Mass., Quantabio offers a growing portfolio of products through its international sales operations, as well as a global network of distributors and commercial service providers.

Position Description

We are seeking an experienced Technical Support Scientist, for our site near Frederick, MD to provide pre- and post-sales technical support for our NGS, qPCR and PCR reagent products including the Q qPCR instrumentation.

The individual will be a key member of a small Technical Support team, responsible for providing product support to customers and distribution partners globally. A strong background in Next Generation Sequencing, qPCR and molecular biology is required, along with the ability to communicate technical information to varied levels of scientific customers. The ideal candidate is self-motivated, solutions oriented person that can work autonomously and in a team environment.

Key Responsibilities

• Utilize scientific expertise to provide pre & post-sales product support and troubleshooting support via phone and email
• Manage incoming phone, email & web inquiries from customers (both internal and external) and work towards resolving the inquiry in a timely manner.
• Maintain the technical support cases database within SF.com
• Liaise with in-house groups including Sales, Marketing, R&D, Manufacturing, Quality Assurance and Customer Service to resolve customer inquiries in a timely manner.
• Work autonomously in the lab to perform wet lab experiments for all Quantabio product lines
• Can include assay troubleshooting, complaint investigation, workflow optimization
• Develop and maintain a high level of technical product knowledge
• Monitor and report any trends in customer inquiries to improve processes and product quality
• Assist in creation and review of technical literature and training resources

Position Requirements

Education:

• MS or Ph.D. (preferable) in molecular biology or equivalent life science discipline

Experience:

• Broad theoretical and practical knowledge of molecular biology, NGS and related techniques.
• Extensive practical/lab experience, and/or at least 5 years within a technical service or field applications role within the life science sector
• Hands on experience with amplification technologies including quantitative PCR and NGS
• Experience with software programs and web-based tools to retrieve and analyze data a plus
• Experience with Salesforce.com is a plus
• Ability to work with a high degree of independence; a self-starter
• Capable and interested in working in a team environment

Personal Requirements

• Ability to follow business processes and provide feedback to improve processes
• Fast, self-starter with the ability to handle and manage multiple tasks in a result-orientated commercial environment
• Highly driven and motivated person
• Accustomed to working alone or in a team
• Excellent written, presentation and verbal skills, including strong public speaking experience
• Expertise in problem-solving, data analysis and troubleshooting primarily as it relates to reagents and assay design.
• Occasional domestic travel to internal team meetings
• Flex remote working option available, with close proximity to the Quantabio Labs in Frederick.

What We Offer

• Innovative products and a growing portfolio 
• Exceptional teamwork
• Sound training and support 
• Solid compensation 

At the heart of Quantabio our people drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of Quantabio.

Quantabio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, sex, age, national origin, religion, sexual orientation, gender identity or disability.